If you wish to request a refund for a digital purchase, please contact us by clicking on the CONTACT US button in the top right-hand corner of this page and provide your order number, the game code you received and the reason for your request. We will then look into your request. Please note that we may not always be able to offer a refund, depending on the specific circumstances of the purchase.
If you made the purchase whilst logged in, please log into the relevant Square Enix Members account when you contact us as it will greatly speed up the handling of your request.
If you made the purchase whilst logged in, please log into the relevant Square Enix Members account when you contact us as it will greatly speed up the handling of your request.