If you want to return a physical item, please contact us by clicking on the CONTACT US button in the top right-hand corner of this page and provide your order number, the item name and the reason for your request.
Please note that we can only accept returns for items in mint condition.
If you made the purchase whilst logged in, please log into the relevant Square Enix Members account when you contact us as this will greatly speed up the handling of your request. If you purchased as a guest, please provide the e-mail address used to place the order should it differ from the e-mail address you used to contact us.
Please note that we can only accept returns for items in mint condition.
If you made the purchase whilst logged in, please log into the relevant Square Enix Members account when you contact us as this will greatly speed up the handling of your request. If you purchased as a guest, please provide the e-mail address used to place the order should it differ from the e-mail address you used to contact us.