Please check that the Square Enix Members code you are entering is formatted as shown below:
ABCDEF-123-ABCDEF-123
If the code you are entering is not in this format, then this is not a Square Enix Members code, and cannot be registered on the website.
If the code you are entering is in this format but is not accepted by the website, please check the leaflet or e-mail the code came with to see whether it should be registered elsewhere.
If you are still encountering issues with your code, contact us by clicking the CONTACT US button in the top right-hand corner of this page.