First, if you have multiple Square Enix Members accounts, please ensure that you are checking the Orders section of each of them, as you may have placed the order on an account you didn't expect. You can access this section by clicking on your username in the top right-hand corner of any store page and selecting Orders from the drop-down menu.
Similarly, please check the inboxes of all of your email addresses for any order confirmation that may have been sent, ensuring that you have checked all of the folders including your Spam/Junk folder and, if you are using Gmail, your Promotions inbox.
If you are still unable to find anything, please contact us by clicking on the CONTACT US button in the top right-hand corner of this page and include the email address you believe you placed the order with, the approximate date you placed the order itself and the product(s) included in the order.
Similarly, please check the inboxes of all of your email addresses for any order confirmation that may have been sent, ensuring that you have checked all of the folders including your Spam/Junk folder and, if you are using Gmail, your Promotions inbox.
If you are still unable to find anything, please contact us by clicking on the CONTACT US button in the top right-hand corner of this page and include the email address you believe you placed the order with, the approximate date you placed the order itself and the product(s) included in the order.