First, please be sure to check all of the folders in your inbox, particularly your Spam/Junk folder and, if you are using Gmail, your Promotions inbox.
If you cannot find your confirmation email in any of your folders 30 minutes after placing your order, please check the Orders section of the Square Enix Members account you used to place the order.
If you placed the order as a guest, or still need help, please contact us by clicking the CONTACT US button in the top right-hand corner of this page. If you're a guest user, please make sure that you provide the email address used to place the order should it differ from the email address you use to contact us.
If you cannot find your confirmation email in any of your folders 30 minutes after placing your order, please check the Orders section of the Square Enix Members account you used to place the order.
If you placed the order as a guest, or still need help, please contact us by clicking the CONTACT US button in the top right-hand corner of this page. If you're a guest user, please make sure that you provide the email address used to place the order should it differ from the email address you use to contact us.