If you placed your order whilst logged into a Square Enix Members account, you can check the status of that order by logging in and going to the Orders section of your account.
You can access this section by clicking on your username in the top right-hand corner of any store page and selecting Orders from the drop-down menu.
You will also receive notification emails informing you of any status updates for the item(s) in your order, whether you placed the order as a guest or whilst logged in.
However, if you encounter any issues or believe you didn't receive any status updates for your order, please contact us by clicking the CONTACT US button in the top right-hand corner of this page. Please make sure that you provide the email address used to place the order should it differ from the email address you use to contact us.
You can access this section by clicking on your username in the top right-hand corner of any store page and selecting Orders from the drop-down menu.
You will also receive notification emails informing you of any status updates for the item(s) in your order, whether you placed the order as a guest or whilst logged in.
However, if you encounter any issues or believe you didn't receive any status updates for your order, please contact us by clicking the CONTACT US button in the top right-hand corner of this page. Please make sure that you provide the email address used to place the order should it differ from the email address you use to contact us.