When you purchase FINAL FANTASY XIV through the Store, please pay close attention to which version you have selected as the licences are for specific platforms or regions and are not compatible with each other. For example, if you play FINAL FANTASY XIV through Steam, you will not be able to use a Windows code for that version of the game and vice versa.
If you have purchased a code for the wrong platform or region and haven't used it, we may be able to assist you. Please contact us by clicking on the CONTACT US button in the top right-hand corner of this page and include your email address, order number and the game registration code you received when you placed your order.
If you have any other issues with FINAL FANTASY XIV, please visit our Support Centre for more information and assistance. Please note that support for FINAL FANTASY XIV is only available in English, French and German.
If you have purchased a code for the wrong platform or region and haven't used it, we may be able to assist you. Please contact us by clicking on the CONTACT US button in the top right-hand corner of this page and include your email address, order number and the game registration code you received when you placed your order.
If you have any other issues with FINAL FANTASY XIV, please visit our Support Centre for more information and assistance. Please note that support for FINAL FANTASY XIV is only available in English, French and German.