Square Enix Store

Product Manuals

• SQUARE ENIX Official Goods Online Manuals

News

• What is included inside the Life is Strange: Double Exposure Collector's Box?
• How do I cancel my pre-order?
• How does the digital gift for DRAGON QUEST I & II HD-2D Remake on the Square Enix Store work?

Rewards

• What can I use my Reward Points for?
• How do I earn Reward Points?
• How do I see my Reward Points?
• Why haven't I received my Reward Points?

Account

• I cannot find my order in the Orders section of my account
• Change account e-mail address
• Can I change my Square Enix Members account information?
• How can I reset my password?
• How do I delete my Square Enix Members account?
• How do I reset my password if I log in using a separate account?

See all 12 articles

Warranty

• Can I change my shipping address?
• What is a pre-order?
• How do I know if my order was successful?
• Where can I find my order number?
• Where can I find my order details?
• The product I wish to buy is out of stock, can I still place an order?

See all 15 articles

Payments

• I would like to get a refund for a digital purchase I made.
• Which payment methods can I use?
• An error occurred during my payment. What should I do?

Modify/Cancel Order

• I would like to return a physical item I purchased.
• Can I cancel any pre-orders placed before 22 May 2023?

Game Activation Code

• Can my console or computer run the game I wish to purchase?
• What is a Steam Activation Key and how do I use it?